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FAQs

HAVANA EXCHANGE

Online Store frequently asked questions

Q 1

1- What are the advantages of treating with Havana Exchange Company?



  1. 1. a good treatment with customer
  2. 2. Best rats
  3. 3. 24/7 work time
  4. 4. qualified staff
  5. 5. 11 branches in Kuwait
  6. 6. you can send/ receive in minutes
  7. 7. Security and safe

Q 2

2- Can I send money for anywhere all over the world from Havana Co?



Yes, you can. We have a big correspondent banks and companies web all over the world.

Q 3

3- What is the limit of pay out cash?



Regarding to the instructions of Central Bank of Kuwait the limit of pay out cash is only 3000 K.D. If the amount of the transaction is more than 3000 K.D, the customer can use his/ her own K-net service.

Q 4

4- What are the services which you offer for the remittances' field?



Havana Exchange Company offers for their customers many services as below:
  • . Bank deposit
  • . Swift Services (coming soon)
  • . Cash pick up (Money Gram- Trans Fast- AUB- BDO- RCBC- Metro Bank- China Bank)
  • . Door to Door services: Exclusive in Egypt.
For further information do not hesitate to call us at 22438071- 22438072 or send us your feedback at info@havanaex.com.

Q 5

5- How can I know the address of the near branch for my work, house or etc…?



You can now visit our website www.havanaex.com and you will find the full address for the company branches.

Q 6

6- If I send money to my account, it will take much time to credit to my account?



It will credit at the same day or the next day.

Q 7

7- Which papers are you need when I send/ receive transactions?



Valid civil ID or Passport.

Q 8

8- for compliance or questions?



You can contact us directly to 22438071 or 22438072 extension 0 or send us an email to info@havanaex.com

you can send your questions from here

Q 9

9- What is the information you need for sending transaction?



Beneficiary name- the destination place/country – the amount which the customer wants to send- for bank deposit it should offer the account number-bank name- branch name and address.

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